Privacy Policy
Last updated: April 4, 2026
Who we are
SveaStream is a digital IPTV service provider based in London, United Kingdom. We provide streaming of live TV channels and VOD content to customers across the Nordic countries. You can contact us via email at support@sveastream.com or via WhatsApp at +447933286686.
Data we collect
We collect the following personal data when you contact us via our contact form: your name, your email address, your WhatsApp number, the subject of your enquiry and your message. We do not collect payment information directly — all payments are handled by secure third-party payment providers. We do not collect data automatically via cookies or tracking systems.
How we use your data
We use your personal data exclusively to: respond to your enquiry or support request, activate and manage your IPTV subscription, send your login credentials and provide technical support. We never use your data for marketing purposes, do not sell it to third parties and do not share it with any external parties beyond what is necessary to deliver the service.
Legal basis for processing
We process your personal data on the basis of the following legal grounds under GDPR: contract — processing is necessary to fulfil the agreement we enter into with you when you subscribe to our service, legitimate interest — to respond to your support requests and improve our service, legal obligation — to comply with our obligations under applicable law.
Data processor — Resend
We use Resend as our email provider to handle messages submitted through our contact form. Resend acts as a data processor on our behalf and handles your data in accordance with GDPR. Resend does not store your personal data longer than necessary to deliver the email service. You can read more about Resend privacy policy at resend.com.
Data retention
We retain your personal data only for as long as necessary for the purpose for which it was collected. Contact form messages are retained for a maximum of 12 months. Subscription data is retained for the duration of the subscription period and up to 3 years thereafter for accounting purposes. You can request deletion of your data at any time by contacting us at support@sveastream.com.
Your rights under GDPR
Under GDPR you have the following rights: right of access — you can request a copy of the personal data we hold about you, right to rectification — you can request that inaccurate data is corrected, right to erasure — you can request that your data is deleted, right to restriction — you can request that the processing of your data is restricted, right to data portability — you can request your data in a machine-readable format, right to object — you can object to the processing of your data. To exercise any of these rights please contact us at support@sveastream.com.
International data transfers
SveaStream is based in London, United Kingdom. Your personal data is processed primarily within the EU/EEA. In cases where data is transferred outside the EU/EEA — for example via our email provider Resend — this is done with appropriate safeguards in accordance with GDPR, including standard contractual clauses approved by the European Commission.
Complaints
If you believe that we are processing your personal data incorrectly you have the right to lodge a complaint with the competent data protection authority. In the United Kingdom this is the Information Commissioner's Office (ICO) at ico.org.uk. We encourage you however to first contact us directly at support@sveastream.com so that we can resolve any issues.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal data please do not hesitate to contact us: Email: support@sveastream.com — WhatsApp: +447933286686 — We respond within minutes around the clock, 365 days a year.