Terms and Conditions

01About SveaStream and parties to the agreement

SveaStream is a digital IPTV service provider with business address at 6 Bedford St, London WC2E 9HZ, United Kingdom ("SveaStream", "we", "us"). These Terms govern the relationship between you as a customer ("you", "the customer") and SveaStream.

By creating an account, activating a subscription or using our service in any way, you agree to these Terms in their entirety. If you do not agree to the Terms, you must not use the service.

02Service description

SveaStream provides an IPTV streaming service that gives access to:

• 61,000+ live TV channels (sports, movies, news, entertainment).
• 180,000+ movies and series in the VOD catalogue (Video on Demand).
• Streaming in HD, Full HD and 4K quality.
• Compatibility with Smart TV, Android, iOS, Windows, MAG boxes and Amazon Firestick.
• Anti-Freeze™ 9.8 technology for uninterrupted playback.

SveaStream is an OTT ("Over-The-Top") reseller service and does not host or distribute content directly. We act as an intermediary between the content providers and the end user.

03Eligibility and account

To use SveaStream you must meet the following requirements:

• Be at least 18 years old or have parental consent.
• Have an active internet connection with sufficient bandwidth (at least 15 Mbps for HD, 25 Mbps for 4K).
• Have a compatible device to receive the service.
• Provide correct and complete contact information at the time of purchase.

You are responsible for keeping your login credentials confidential. Sharing login credentials with third parties is strictly prohibited and will result in immediate account termination without refund.

04Subscription plans and payment

SveaStream offers subscription plans with various durations (1, 3, 6 and 12 months) and device counts (1 to 4 simultaneous devices). Current prices are available at sveastream.com/en/pricing.

• All prices are displayed inclusive of applicable taxes and fees.
• Payment is processed via PayPal, credit card, bank transfer or cryptocurrency.
• Subscriptions do NOT renew automatically — you choose and pay manually for each new period.
• SveaStream may change prices with at least 30 days notice. Price changes do not affect ongoing periods.

Activation occurs within 2 minutes of confirmed payment. Login credentials are sent via email or WhatsApp.

05Free trial

SveaStream offers a complimentary 24-hour trial period upon request, with no credit card or payment information required. The trial provides full access to all channels and VOD content.

• Each customer is entitled to one (1) trial period.
• Activation is available on request via the contact form, email or WhatsApp.
• The trial does not renew automatically and does not convert into a paid subscription.
• Abuse (repeated requests from the same household, automated systems) may result in access being denied.

06Acceptable use policy

The service is intended exclusively for personal, non-commercial use within your household. The following are strictly prohibited:

• Resale, distribution or commercialisation of the service or access credentials.
• Using the service for public display (bars, hotels, cafes, etc.).
• Using automated tools, bots or scripts to access the service.
• Attempting to circumvent security measures, DRM protection or geographic restrictions.
• Recording, reproducing or downloading protected content.
• Using the service for illegal activity or to infringe the rights of others.

Violation of these rules will result in immediate account termination without refund. SveaStream reserves the right to take legal action.

07Intellectual property

All content available via SveaStream (TV channels, movies, series, audio tracks, subtitles and other audiovisual material) is protected by copyright, trademark rights and other intellectual property rights belonging to the respective content providers.

• SveaStream acts as an intermediary and does not directly own the streamed content.
• Users may not record, copy, distribute, modify or publicly display any content.
• The "SveaStream" trademark, logo and website are the property of SveaStream.

Any claims of copyright infringement should be directed to support@sveastream.com. We comply with applicable intellectual property legislation, including EU Directive 2019/790 on copyright in the Digital Single Market.

08Service availability and SLA

SveaStream strives to maintain 99% uptime per month but does not guarantee uninterrupted access. Interruptions may occur due to:

• Scheduled maintenance (announced in advance via email where possible).
• Technical issues with content providers or CDN.
• Force majeure (natural disasters, cyberattacks, legislative changes).
• Problems with your internet connection, hardware or network (our responsibility is excluded).

In the event of prolonged interruptions caused directly by us (more than 24 hours), you may contact support to discuss compensation in the form of an extension of the subscription period.

09Consumer right of withdrawal

As a consumer residing in the EU/EEA, under EU Directive 2011/83/EU (Consumer Rights Directive) you have a 14-day right of withdrawal for distance contracts for digital services, counted from the day the agreement is concluded.

• You may exercise your right of withdrawal by notifying support@sveastream.com within 14 days.
• Upon valid withdrawal, the amount paid is refunded within 14 days via the original payment method.
• However, the right of withdrawal is LOST when the service is supplied immediately at your request (Art. 16(m) of the Directive) — this is the case when you activate your subscription and start streaming content.
• By activating the service during the withdrawal period, you expressly acknowledge that you lose the right of withdrawal.

Mandatory national consumer protection rules in your home country always apply and take precedence over these Terms where required.

10Limitation of liability

To the extent permitted by applicable law, the following limitations apply to SveaStream's liability:

• SveaStream is not liable for indirect damages, consequential damages, lost profits, lost data or business interruption.
• Our total liability to you shall under no circumstances exceed the amount you have paid for the service during the last 3 months.
• We are not liable for issues caused by factors beyond our control (your internet connection, hardware, force majeure).

This limitation does not affect liability that cannot be contracted out under mandatory national legislation (e.g. product liability, intent or gross negligence).

11Governing law and dispute resolution

These Terms are governed by and construed in accordance with English law, without regard to conflict-of-law rules.

• Any disputes shall in the first instance be resolved through direct negotiation between the parties.
• EU consumers may refer disputes to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
• If negotiation and ODR do not lead to a resolution, disputes may be brought before a competent court in your home country or an English court.

This choice of law does not affect your rights as a consumer under mandatory national legislation in your home country.

12Changes, termination and contact

SveaStream reserves the right to amend these Terms. Material changes will be notified via email to active subscribers at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the new Terms.

• You may cancel your subscription at any time without giving a reason.
• Cancellation stops future renewals but does not entitle you to a refund for the ongoing period.
• You retain full access to the service until the current plan expires.
• Contact: support@sveastream.com · WhatsApp +447933286686 · response within minutes, 24/7.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.